Connecting your Gong account
Gong’s API exposes call recordings, transcripts, trackers, scorecards, and user activity data to power reporting on rep performance and coaching. We authenticate with Basic Auth — a key pair you generate directly in Gong’s Settings.Who can generate the key
You’ll need Gong administrator access to generate an API key. Gong doesn’t support user-level API access — the key authenticates at the account level, so whoever generates it doesn’t affect what data the key can reach.Generate an API key
- In Gong, go to Admin center → Settings → Ecosystem → API.
- Click Get API Key.
- Copy both values immediately and treat them as passwords:
Note: Gong will notify your admin before the key expires so it can be renewed — if a connection suddenly stops working, an expired key is the first thing to check.
Find your API base URL
Gong routes API calls to a base URL specific to your account, not a single shared domain. Visit app.gong.io/company/api-authentication and copy the base URL shown there — we’ll need it alongside your key.Enter your credentials
- Click Connect above to open the connection form.
- Enter your API Base URL.
- Enter your Access Key.
- Enter your Access Key Secret.
- Click Connect to save.